Return Policy
🔁 Return & Refund Policy
At Pet Perks, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.
✅ Eligibility for Returns
You may return items within [8 days] of receiving your order if:
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The item is unused, unwashed, and in its original packaging
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The item is not a clearance or final sale item
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You have proof of purchase (order confirmation or receipt)
🚫 Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
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Opened pet food or treats
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Grooming or hygiene products
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Personalized or custom-made items
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Gift cards and downloadable products
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Sale items marked as “final sale”
🔄 How to Request a Return
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Contact us with your order number and reason for return.
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We’ll send you a return authorization and instructions on how to return your item.
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Ship the item back to us within [7 business days] of receiving the return instructions.
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
💸 Refunds
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Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
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If approved, your refund will be processed to your original payment method within [5–10 business days].
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Shipping charges (if any) are non-refundable.
🔁 Exchanges
Need a different size or item? Contact us to arrange an exchange. Exchanges are subject to product availability.
📦 Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within [7 days] of receiving your order. We’ll make it right as quickly as possible, at no cost to you.